Systems Labelling offers a comprehensive maintenance service and technical support services for all leading thermal printers and Auto-ID products, including; Zebra, Datamax, SATO, Intermec, Printronix, Toshiba-Tec, Novexx, Symbol, Psion, Avery, Label-Aire, HHP, Datalogic, Imaje and Practical Automation.
Supported by Qcom a network of highly trained field engineers are strategically located throughout the UK and Ireland.
We provide a full range of maintenance contracts on leading brands of thermal printers and hand held terminals. Contracts are offered throughout the UK with a variety of service levels from a 4 hour working response time and include all parts and labour (apart from print heads) and technical support. A Technical Filter service ensures that wherever possible, equipment is operational without the need for a service call, or that the right parts are shipped to site in readiness for the repair.
Super-fast service :
4 Working hours response on-site
Fast service :
8 Working hours response on-site
Economy service :
2 Working days response on-site
Advanced Exchange Service :
Next day shipment of loan unit with 3 working day RTB fix
Return to Base Service (RTB) :
5 Working day turnaround, return to workshop fix
Preventative Maintenance :
Scheduled visits to site throughout the year (1 visit or multiple visits per year)
Three year contracts are also available.
Purchase Call Plan Vouchers
Fully flexible PCP Vouchers are available in blocks of 10 for customers without a Maintenance Contract for use on emergency repairs as required. These vouchers do not have an expiry date and calls are normally responded to within 2/3 working days (subject to our contracted guaranteed obligations at the time). A faster service is available on request at the time of purchase.
Workshop Repairs and Services
Suitable for non-mission-critical equipment, various cost effective and rapid services are available.
Fixed Price Repair :
Can be purchased on a one-off basis, pay-as-you-go system or pre-paid.
Time and Materials Repair :
For older/discontinued units, based on an hourly rate plus parts and pre inspection
Manufacturer Warranty Repair :
Full warranty repair service for Zebra printers under 1 year old and for Practical Automation ticket printers
A variety of workshop based projects can be undertaken.
Board Repairs :
For common logic boards and power supply units
Scanner/Mobile Unit Repairs :
All leading brands of Hand Held Terminals can be repaired
As well as maintenance contracts and workshop repairs, we offer a wide selection of professional support services.
Commissioning Services :
Commissioning, Configuration and Roll-outs either on customer premises or in our workshop for both hardware and software.
Field Installations :
Standard Installs, Standard Install Plus, System Install and System Install Plus
Training Courses :
Operator, Super-User, Software, Software Plus and Technical courses
Wireless Site Solutions :
Full RF site surveys, installation and configuration, coverage checks
Qcom is an accredited support provider for Zebra, Sato, Datamax, Citizen, and Practical Automation.