Software products include:
- Zebranet
- ZebraDesigner
- MCL
- SAP
- BarTender
- Labelview
- Enlabel
Introduction
Systems Labelling offers a comprehensive maintenance service and technical support services for all leading thermal printers and Auto-ID products, including; Zebra, Datamax, SATO, Intermec, Printronix, Toshiba-Tec, Novexx, Symbol, Psion, Avery, Label-Aire, HHP, Datalogic, Imaje and Practical Automation.
Supported by Qcom a network of highly trained field engineers are strategically located throughout the UK and Ireland.
Maintenance Contracts
We provide a full range of maintenance contracts on leading brands of thermal printers and hand held terminals. Contracts are offered throughout the UK with a variety of service levels from a 4 hour working response time and include all parts and labour (apart from print heads) and technical support. A Technical Filter service ensures that wherever possible, equipment is operational without the need for a service call, or that the right parts are shipped to site in readiness for the repair.
| Super-fast service : | 4 Working hours response on-site |
| Fast service : | 8 Working hours response on-site |
| Economy service : | 2 Working days response on-site |
| Advanced Exchange Service : | Next day shipment of loan unit with 3 working day RTB fix |
| Return to Base Service (RTB) : | 5 Working day turnaround, return to workshop fix |
| Preventative Maintenance : | Scheduled visits to site throughout the year (1 visit or multiple visits per year) |
Three year contracts are also available.
Purchase Call Plan Vouchers
Fully flexible PCP Vouchers are available in blocks of 10 for customers without a Maintenance Contract for use on emergency repairs as required. These vouchers do not have an expiry date and calls are normally responded to within 2/3 working days (subject to our contracted guaranteed obligations at the time). A faster service is available on request at the time of purchase.
Workshop Repairs and Services
Suitable for non-mission-critical equipment, various cost effective and rapid services are available.
| Fixed Price Repair : | Can be purchased on a one-off basis, pay-as-you-go system or pre-paid. |
| Time and Materials Repair : | For older/discontinued units, based on an hourly rate plus parts and pre inspection |
| Manufacturer Warranty Repair : | Full warranty repair service for Zebra printers under 1 year old and for Practical Automation ticket printers |
| Upgrades/Rework/Options : | A variety of workshop based projects can be undertaken. |
| Board Repairs : | For common logic boards and power supply units |
| Scanner/Mobile Unit Repairs : | All leading brands of Hand Held Terminals can be repaired |
Professional Services
As well as maintenance contracts and workshop repairs, we offer a wide selection of professional support services.
| Commissioning Services : | Commissioning, Configuration and Roll-outs either on customer premises or in our workshop for both hardware and software. |
| Field Installations : | Standard Installs, Standard Install Plus, System Install and System Install Plus |
| Training Courses : | Operator, Super-User, Software, Software Plus and Technical courses |
| Wireless Site Solutions : | Full RF site surveys, installation and configuration, coverage checks |
Accreditation
Qcom is an accredited support provider for Zebra, Sato, Datamax, Citizen, and Practical Automation.
